GENERAL QUESTIONS
Q: So how does all of this work?
Once you have your event date, venue and catering booked, contact us through our rental inquiry form. Your venue will be a huge factor in determining what vintage rentals will be right for you. Of course the date is important so we can make sure that we’re available for your big day. Having a clear idea of the menu you will be serving your guests, or type of dining experience (buffet, family-style, plated dinner) will also greatly streamline the process.
Q: How much does it all cost?
Our rentals are priced individually and in packages, giving you the opportunity to choose as many or as few as you’d like. We can also create custom packages based on your individual event needs. If you’re on a small budget we can create a custom package that will suit your needs without breaking the bank.
Q: What is your rental period?
Our standard rental period is 48- 72 hours and commences at delivery or pick-up and concludes with pick up one to two days after your event.. For a Saturday event, typically items are delivered the day before and picked-up Sunday or Monday depending upon the varying venue requirements.
Q: How does cleaning work?
Cleaning is included in our rental rate. All dishes, glasses and flatware come to you clean and ready to use We hand wash all of our items with extra care to preserve the integrity of each piece. To avoid a cleaning fee, we ask that all dishes, glassware and flatware are lightly rinsed of all liquid or food particles but not washed. Candles need to be removed from candlesticks to avoid a cleaning charge. An additional cleaning fee charge of 30% of the item's rental rate will be assessed for non-compliance.
Q: Can I select specific patterns or designs from within your collections?
Unfortunately no. Due to the size of our inventory and the time that it would take to sort through specific patterns we are unable to accommodate this request. But, you can rest assured that each piece lucky enough to be included in each collection has been hand picked with careful consideration as to how it fits in with the rest. And, we will always make every effort to consider any special requests with the utmost care and attention to detail as we hand select your order!
Q: Where are you located?
Our warehouse showroom is locatedin Ventura, California. Please contact us if you would like to see our inventory in person and discuss how it matches the vision for your upcoming event. We are available to meet by appointment. only.
Q: Can I view your inventory in person?
Arrangements to see our collections in person can be made and are done so by appointment only. Please know that appointment availability may be limited during our busiest times therefore we encourage you to use utilize our site photos as an accurate reference! You can browse additional photos as well as all of our pricing by clicking though on an item you are interested in.
Q: Do you have order minimums?
Due to the time it takes to coordinate and process orders there is a $125 minimum for all rental order.
Q: When should I reserve everything?
As our entire collection is filled with beautiful one-of-a-kind pieces, we recommend reserving everything as early as possible once you have your venue booked. Up to 4 months and as long as 12 months before your event date is the perfect time to have everything booked with us. However, if you have last minute requests or changes it’s no problem, we’ll do our best to get you what you need to make your event memorable and stress-free! Any requests within 10 business days of an event will be considered a rush order and will incur additional “rush” fees in order to process on time.
Q: I am looking for a specific item, but I do not see it in your inventory. Can you find it for me?
Yes! We LOVE to hunt down needed items and add to our inventory! Just e-mail us a photo or description of what you are looking for. If it is an item we are interested in adding to our inventory, there is no charge for your custom search (other than the regular rental fee)!